Overview
This document is in addition to the 55 Degrees Privacy document, the 55 Degrees EULA and the DPA(available upon request) provided by 55 Degrees and explains how Missions overview for Jira stores the data it captures. This document will be updated as new features is added to Missions overview for Jira.
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This section explains our backup and recovery policy for customer data.
- The 55 Degrees database is backed up using Amazon AWS and DigitalOcean technologies.
- Backups are done once a day and are purely for disaster recovery purposes.
- Backups are removed after 7 days (DigitalOcean) or 30 days (Amazon AWS).
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55 Degrees utilizes various logging mechanism and services and will store the data in the same regional vicinity as the service itself (ie. if your tenant is hosted in a data center within EU - the logs for your tenant will remain within EU). We don't log any personal identified information. Any logging performed is done for the purpose of troubleshooting and service maintenance. Our current logging service provider is a combination of Amazon AWS technologies, DigitalOcean services as well as DataDog.
Account removal and data retention
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- A customer can uninstall the Missions overview for Jira app from their Jira instance. At this point, the instance data stored in the 55 Degrees database is marked for deletion. After 30 days of non-connectivity to an instance - the data stored in the 55 Degrees database is marked for deletion. A manual (currently) process is then executed to verify that the account does not have an active license. After 30 days any non-active licensed data in the 55 Degrees database is then deleted. If a customer wants to delete the data ahead of this - please contact support@55degrees.se .
- Customer account information is retained by 55 Degrees for 7 days after this period account information is unrecoverable deleted.
Please read the documentation of the product for further details.
Data portability
This section explains if and how a customer can extract their data from your service.
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